Break Your Break/Fix Cycle

There are generally two approaches to technology maintenance. One of them addresses issues as they appear, and the other involves addressing possible issues before they become operational problems. How does your business go about technology maintenance? If it’s the first, also known as “break-fix” IT, then you are going about things the wrong way and leaving a ton of savings on the table.

One appropriate way of thinking about technology maintenance is like imaging IT as your car. When you purchase a vehicle, you try to take care of it as best you can because it is an investment that will hopefully yield a return on the costs associated with it. You want to keep it on the road so that you can keep getting value out of it over an extended period of time.

But what happens when your car starts to make strange noises and inconsistencies with operations start to appear? If these issues are small enough, you might think you can get away with ignoring them for a little while, as the car still gets you to your destination. If you ignore them long enough, though, you might find yourself stuck on the side of the road waiting for a tow truck to bring it to a garage.

From here, the folks at the garage take a look at the engine and try to diagnose your problems. The mechanics find that something serious is causing a problem within your vehicle that must be addressed, and the vehicle simply cannot function until the repairs have been made. You are left with questions about how much the repair job will cost, how long it will take, and whether or not your budget can handle it.

The same problems occur when small businesses run into technology problems. They might want to address these issues before they become problematic, but they don’t have the budget or the ability to do so. They try to avoid facing the problem until it becomes so bad that it cannot be ignored any longer, a practice that eventually creates more problems later on down the line. It’s better to resolve issues before they become this serious.

Relying on break-fix IT is simply not the best way to approach technology issues, especially when you don’t know what the problem is or how to address it. It’s better to outsource this responsibility to someone who can handle routine maintenance in order to prevent these types of costly breakdowns. That’s where our proactive IT services come into play!

With our knowledge and expertise, we can ensure that your business’ IT systems are monitored and maintained for any signs of wear and tear. We’ll know about weaknesses in your systems long before they impact operations, giving us ample time to address them before they create costly downtime and up-front costs for replacement parts/components. To learn more, reach out to us at (781) 715-1900.